Shipping policy
Last updated: September 16, 2026
Invincible Human is operated by CEOpify, Inc. We provide custom signage, graphics, apparel, displays, tents, and branded products. Production time and carrier transit time are separate. This policy explains when an order is ready to ship, how delivery charges are confirmed, and what to do if a shipment has a problem.
Order review and production
Every order is reviewed before production. We confirm the artwork, specifications, quantity, production schedule, delivery method, and any shipping or freight charge that was not collected at checkout. Production begins only after required payment, final specifications, and written proof approval are complete.
Most custom-printed, embroidered, branded, or made-to-order products normally require 7–15 business days of production after those requirements are complete. Fabricated, illuminated, installed, oversized, high-quantity, or specially sourced projects follow the schedule stated in the written quote or order confirmation. A ready-to-ship accessory, when explicitly identified as such, normally leaves our facility within 2–5 business days.
Business days are Monday through Friday, excluding United States federal holidays. If a material is unavailable or a significant delay is expected, we will contact you using the details supplied with the order.
Shipping quote required
A checkout delivery option showing $0, free, shipping quote required, or similar wording does not promise free delivery. It means Shopify has not collected a shipping charge at checkout. Invincible Human will calculate the actual parcel, freight, local-delivery, or installation logistics after reviewing the destination, package size, weight, access requirements, and product configuration.
We will disclose the delivery charge and obtain acceptance before production or dispatch. If you decline a required delivery quote before production begins, we will cancel the unproduced order and refund any amount already paid for it. Shipping is included only when the checkout, written quote, invoice, or order confirmation expressly states that it is included.
Selected supplier-fulfilled products use a standard USA shipping rate of $4.95 or an extended USA shipping rate of $14.95, as shown for the applicable products at checkout. Delivery timing is confirmed for the destination. These rates do not apply to every custom product.
Destinations and delivery methods
We ship only to approved United States destinations. International shipping is not available. Alaska, Hawaii, Puerto Rico, military addresses, PO boxes, remote areas, and oversized or freight orders require written confirmation and might not be available for every product. Checkout availability alone does not guarantee that a particular carrier or service can accept a large-format item.
We select an appropriate parcel carrier, freight carrier, local-delivery service, or other delivery method unless a specific method is agreed in writing. Tracking or freight information is provided when available. Storefront pickup, job-site delivery, and installation appointments exist only when Invincible Human confirms them in writing. Our mailing address is not represented as a walk-in retail location.
Delivery estimates
Transit time begins after production is complete and the carrier accepts the shipment. Standard parcel transit is commonly estimated at 1–7 business days within the contiguous United States, but freight, remote-area, and special-handling deliveries can take longer. Carrier dates are estimates, not guarantees, unless a guaranteed service was purchased and confirmed in writing.
Invincible Human is not responsible for delays caused by carriers, weather, supply interruptions, unsafe site conditions, incorrect delivery details, or other events outside our reasonable control. We will provide reasonable help with tracking and claim documentation.
Address, access, and additional charges
Review the delivery address and site requirements before approving the order. We cannot guarantee an address change after production or shipment. The customer is responsible for safe delivery access and for charges caused by incorrect information, refused delivery, limited access, liftgate service, redelivery, storage, or other carrier services when those charges apply.
For freight deliveries, inspect the shipment before signing when practical and note visible damage or missing pieces on the carrier receipt.
Damage, shortages, and lost packages
Report visible damage, shortages, incorrect items, or delivery problems within 7 calendar days after delivery. Email your order number and clear photographs of the product, packaging, shipping label, and issue to jon@invincible-human.com. Keep the product and all packaging until the claim is resolved. Approved remedies are handled under our Refund Policy.
If tracking shows delivery but the package cannot be located, check the delivery area and contact the carrier, then notify us promptly. Carrier claims remain subject to the carrier's investigation and timelines.
Contact
Email jon@invincible-human.com or call +1 619-632-3257.
CEOpify, Inc.
1600 Palm Avenue #47
San Diego, California 92154
United States