Refund policy
Last updated: September 16, 2026
Invincible Human, operated by CEOpify, Inc., makes, prints, embroiders, brands, cuts, or fabricates products to the customer's specifications. Because these products cannot ordinarily be resold, the policy below distinguishes order changes made before production from verified problems with completed work.
Custom and made-to-order products
Unless a product page or written quote expressly states otherwise, products sold by Invincible Human are custom or made to order. A custom order becomes final and is not returnable or exchangeable for a change of mind after written proof approval or after production begins, whichever happens first. This includes products made with customer-supplied names, logos, artwork, colors, quantities, dimensions, materials, or other specifications.
Final-sale status never removes our responsibility for an item that Invincible Human produced incorrectly or that arrives damaged, defective, short, or materially different from the approved order.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. A request received before proof approval, material commitment, and production can generally be accepted. Once design work has been completed, materials have been ordered, a proof has been approved, or production has started, a change or cancellation is not guaranteed. Any approved refund may be reduced by documented design work, materials, third-party charges, or production already completed.
Proof approval
The customer is responsible for reviewing spelling, dimensions, quantities, colors, placement, orientation, and finishing details shown in the proof. Written approval authorizes production. Screen colors and finished output can differ slightly because of lighting, display settings, materials, inks, and normal production tolerances; a minor variation that does not materially change the approved design or intended use is not a defect.
Damage, defects, shortages, and incorrect items
Inspect the order promptly and contact us within 7 calendar days after delivery if an item is damaged, defective, missing, incorrect, or materially different from the approved proof. Include the order number and clear photographs of the product, packaging, shipping label, and issue. Keep the product and packaging while we investigate.
If the claim is approved, Invincible Human will provide the remedy appropriate to the issue, which may be repair, reprint, replacement, or refund. We pay approved return shipping when the problem resulted from our error, verified transit damage, or a verified defect. We may need to inspect or recover the affected product before completing the remedy.
Returns that were expressly authorized
Do not send any product back without written authorization. If a product page or written quote expressly identifies an uncustomized item as return-eligible, the stated item-specific terms control. The product must be unused, uninstalled, complete, and in its original condition and packaging. For an eligible change-of-mind return, the customer is responsible for return shipping and the original delivery charge is not refundable.
Authorized returns are sent to:
CEOpify, Inc.
1600 Palm Avenue #47
San Diego, California 92154
United States
Refund timing
When a refund is approved, we normally issue it to the original payment method within 10 business days. A bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since written refund approval, contact us.
How to start a claim
Email jon@invincible-human.com or call +1 619-632-3257. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.